Privacy Policy
How we collect, use, and protect your information
1. Introduction
At Mitrio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent creation platform.
2. Information We Collect
We collect the following types of information:
Personal Information
- •Account information (name, email address, password)
- •Billing information (payment details, billing address)
- •Profile information (profile picture, company details)
- •Communication data (emails, support requests)
AI Agent Data
- •Content and configurations used to create your AI agents
- •Training data provided to customize your AI agents
- •Conversation logs between your AI agents and end users
- •Performance metrics and analytics of your AI agents
Usage Information
- •Log data (IP address, browser type, pages visited)
- •Device information (device type, operating system)
- •Usage patterns and feature interactions
- •Error reports and performance data
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our services
- Processing transactions and managing your account
- Improving and personalizing your experience
- Training and optimizing our AI models
- Communicating with you about our services
- Analyzing usage patterns to enhance our platform
- Detecting and preventing fraudulent activities
- Complying with legal obligations
4. Data Storage and Security
Our Security Measures
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and we use industry-standard encryption to protect data in transit and at rest.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
6. Third-Party Services
We may use third-party services to support our platform, such as cloud hosting providers, payment processors, and analytics services. These third parties may have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Common third-party services we use:
- Cloud hosting (AWS, Google Cloud)
- Payment processing (Stripe, PayPal)
- Analytics (Google Analytics, Mixpanel)
- Customer support tools (Zendesk, Intercom)
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing and obtaining a copy of your data
- Rectifying inaccurate or incomplete information
- Requesting deletion of your personal information
- Restricting or objecting to certain processing activities
- Data portability (receiving your data in a structured format)
- Withdrawing consent at any time (where processing is based on consent)
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
9. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from those in your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@mitrio.io.